- Consumer statutes and regulatory frameworks are increasingly stringent: class-actions, omnibus suits, e-commerce obligations, unfair-trade practice complaints and liability under the Consumer Protection Act, 2019 require vigilant legal oversight.
- Today’s businesses operate omni-channel (retail, online, D2C, export) and must align product safety, labelling, advertising, return/refund policies, and data/privacy frameworks to avoid regulatory and reputational risk.
- Consumer disputes move fast—whether through statutory forums (District Commissions, State Commissions), civil courts, or regulatory intervention—making early resolution strategy essential to protect brand, cost, and compliance exposure.
At Aretha Legal, our Consumer Law practice supports businesses (and occasionally consumers) in navigating the full spectrum of consumer-protection issues—from pre-launch compliance to dispute resolution and enforcement. We advise retailers, e-commerce platforms, manufacturers, distributors and service providers on compliance with consumer laws, advertising norms, labelling rules, product safety regimes and dispute-management procedures.
When conflicts arise, we represent clients in consumer forum proceedings, regulatory investigations and related civil suits—with a focus on limiting reputational and financial exposure while securing prompt resolution.
OUR Expertise
- Consumer Protection & Disputes
Advising on compliance with the Consumer Protection Act (2019) and allied regulations; guiding businesses on consumer-forum filings, class-actions, omnibus suits, retailer/distributor responsibilities. - Regulatory Compliance & Pre-emptive Review
Examination of product labelling, packaging, warranties, advertising claims, refund/return policies, e-commerce disclosures, online-marketplace obligations and cross-border consumer sales. - Dispute Resolution & Litigation
Representation before District, State & National Consumer Commissions; appellate work; civil suits and enforcement actions; negotiation and settlement strategies for consumer disputes.
Work Experience
Aretha Legal has a dedicated legal practice specializing in consumer dispute resolution before the National Consumer Disputes Redressal Commission (NCDRC), with a particular focus on representing financial institutions. Leveraging deep expertise in consumer protection laws and financial regulations, the firm provides comprehensive legal support, including dispute management, strategic advisory, and robust representation in high-value consumer claims and appeals. Our team understands the unique challenges faced by financial institutions in navigating consumer grievances and regulatory compliance, enabling us to offer tailored solutions that mitigate risk, ensure adherence to statutory requirements, and safeguard client interests effectively. With a commitment to integrity, efficiency, and client-centric service, Aretha Legal is a trusted partner for financial sector entities seeking excellence in consumer law litigation and dispute resolution at the NCDRC.